For your convenience, our most common customer questions are answered right here.

Q: Who owns the ECOSYS abatement product range?

A:  We do. The Ecosys product line was acquired by HT Advance Technology Pte Ltd (our Singapore parent company) from Applied Materials (NASDAQ: AMAT) in 2011

 

Q:  Do you support existing Ecosys systems and legacy equipment?

A:  Yes, we will support all existing ‘Ecosys’ customers and units wherever possible. In the event of equipment obscelecense, we will offer alternative solutions where appropriate.

 

Q:  Does Ecosys hold any spare parts inventory in North America?

A:  Yes, we have a comprehensive stock of critical and standard parts for all systems type at our storage facility in Texas.

 

Q:  Can Ecosys offer service support for our current abatement units.

A:  We are happy to offer technical and local field support on all new and used Ecosys only units, i.e. we do not support third party, or competitor, systems.

 

Q: Does Ecosys offer a trade in facility on used systems?

A:  Unfortunately, we do not offer a trade in, but will offer special pricing for legacy customers on new systems.

 

Q:  Where are the new systems manufactured? and are they compliant with all North American regulations?

A:  All of our systems are maunfactured in Singapore and Taiwan and are maufactured to SEMI-S2, CSA & CE compliance.

 

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