For your convenience, our most common customer questions are answered right here.
Q: Who owns the ECOSYS abatement product range?
A: We do. The Ecosys product line was acquired by HT Advance Technology Pte Ltd (our Singapore parent company) from Applied Materials (NASDAQ: AMAT) in 2011
Q: Do you support existing Ecosys systems and legacy equipment?
A: Yes, we will support all existing ‘Ecosys’ customers and units wherever possible. In the event of equipment obscelecense, we will offer alternative solutions where appropriate.
Q: Does Ecosys hold any spare parts inventory in North America?
A: Yes, we have a comprehensive stock of critical and standard parts for all systems type at our storage facility in Texas.
Q: Can Ecosys offer service support for our current abatement units.
A: We are happy to offer technical and local field support on all new and used Ecosys only units, i.e. we do not support third party, or competitor, systems.
Q: Does Ecosys offer a trade in facility on used systems?
A: Unfortunately, we do not offer a trade in, but will offer special pricing for legacy customers on new systems.
Q: Where are the new systems manufactured? and are they compliant with all North American regulations?
A: All of our systems are maunfactured in Singapore and Taiwan and are maufactured to SEMI-S2, CSA & CE compliance.
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